Lizaro Casino Responsible Gambling
What Happens When We Check Your Age
Lizaro is for adults only, and the minimum age is 18 across all of Australia. You confirm you are 18 or over when you register, and we check it against your documents before the first withdrawal: an Australian driver’s licence, a passport or a Medicare card, plus a proof of address such as a utility bill or bank statement. If we find an account belongs to someone under 18, we close it and stop all activity.
Keeping minors away also depends on the devices at home. Set a passcode on phones and tablets that hold a saved Lizaro login, do not let the browser remember your password on shared computers, and use built-in parental controls such as Screen Time on iPhone and iPad or Google Family Link on Android to block gambling sites for children.
How to Set Limits on Your Account
Every account has tools to control spending and time, and they are found in account settings on the website and in the Progressive Web App. Nothing needs to be requested from support.
| Tool | What it does |
|---|---|
| Deposit limit | Caps how much you can deposit in a chosen period |
| Loss limit | Caps net losses in a chosen period |
| Session time limit | Ends your session after the time you set |
| Cool-off period | Pauses your account for a short break |
| Self-exclusion | Closes access to play for a longer period you choose |
Tightening a limit applies immediately. Loosening or removing a limit only takes effect after a cooling-off period, so a decision made in the middle of a losing run cannot be undone in the same session. Self-exclusion also stops marketing emails, and while it is active we do not open new accounts for the same person. We partner with Gambling Therapy for players who want outside support.
Why the Budget Comes Before the First Spin
Gambling is entertainment with a price, not a way to earn income, and every pokie, roulette spin and blackjack hand has a house edge that works against the player over time. Decide before you play how much money you can afford to lose, set it as a deposit limit, and treat it as the cost of the evening rather than a stake to win back. Never gamble with money needed for rent, bills, food or debts, and do not chase losses with a bigger deposit or a bonus.
Bonuses do not change this. A 350% match increases the amount you have to wager under the 35x requirement, so a larger balance means more turnover, not lower risk. Set the deposit limit first and claim a bonus only if the wagering fits the budget you have already chosen.
What Warning Signs Look Like
Problem gambling shows up in behaviour before it shows up in the bank balance. Watch for spending more time or money than you planned, thinking about gambling most of the day, chasing losses, borrowing money to play, hiding sessions from family, lying about how much you spend, feeling irritable when you try to stop, and playing to escape stress or low mood. Missed bills, arguments about money and using credit to fund deposits are red flags.
If two or more of these sound familiar, take a break with the cool-off tool, lower your deposit limit, or use self-exclusion, and talk to someone you trust. The services below are free, confidential and open to players who are not sure whether they have a problem.
Where to Get Free Help in Australia
Free support is available around the clock across Australia. Gambling Help Online offers counselling by phone and chat on 1800 858 858, and Lifeline provides 24-hour crisis support on 13 11 14. Gamblers Anonymous Australia runs peer support groups.
BetStop is the National Self-Exclusion Register, an Australian Government initiative, and it covers licensed Australian operators only. It is not a way to exclude yourself from Lizaro, so use the self-exclusion tool in your account settings for that, or write to [email protected] and we will apply it for you.