Lizaro Casino Privacy Policy

Who Controls Your Data When You Sign Up

The data controller for lizaroaussie.com is Sligo Ltd., the operator of Lizaro, which operates under Costa Rica gaming registration. We do not publish a street address on the site, so all data correspondence goes to [email protected], and the same address handles requests about how your information is used. This policy applies to everyone who registers, deposits, plays or contacts support through the website or the Progressive Web App.

What Happens When Cookies Load and Data Leaves Australia

Cookies and similar technologies keep you logged in, remember your currency and language, and measure how the lobby is used. We use strictly necessary cookies for login and the cashier, functional cookies for preferences, and analytics cookies for aggregated usage figures. Necessary cookies cannot be switched off without breaking the site, while the others can be declined in the cookie notice at the bottom of the page or removed at any time through your browser settings.

Our servers, payment partners and game studios are not all located in Australia, so your data can be processed in Costa Rica and in the countries where those partners operate. Where data is transferred, it is limited to what the recipient needs for the service, and transfers are covered by contractual data protection terms.

Who Receives Your Data After You Deposit or Play

We share personal data only with parties that need it to run your account, and we name them by role below.

We do not sell personal data to third parties, and we release it to authorities only when the law requires.

Why We Process Your Data

We process data to create your account, run the games, handle payments, verify your identity, prevent fraud and meet anti-money-laundering duties. The legal basis is the contract you accept at registration for account and payment data, legal obligation for KYC and record keeping, our legitimate interest for security and fraud prevention, and your consent for marketing messages. If you tick the promotions box at registration, we send offers by email or other channels, and you can withdraw consent at any time from account settings or by writing to [email protected].

What You Can Ask Us to Do With Your Data

You can ask for a copy of the personal data we hold about you, ask us to correct anything inaccurate, request deletion where we have no legal reason to keep it, and ask us to restrict how it is used. You can object to processing based on our legitimate interest, and to direct marketing at any time, and you can ask for your data in a portable format. Send the request from the email address registered to your account so we can match it to you, and we may ask for identity documents before releasing data.

What We Collect When You Register, Deposit and Play

At registration we collect your email address, password, full name, date of birth, country and currency (AUD). For payments we record the method used, transaction amounts and dates, and for verification we collect an Australian driver’s licence, passport or Medicare card and a proof of address such as a utility bill or bank statement. While you play, we log game rounds, stakes, bonus activity, IP address, device and browser type, and support chats and emails are stored so we can resolve disputes. Cookies add session identifiers and usage data.

What to Do if You Want to Complain

If you think we have mishandled your personal data, write to [email protected] first, and we will investigate and reply in writing. You also have the right to lodge a complaint with a supervisory authority. Players in Australia can contact the Office of the Australian Information Commissioner, and players elsewhere can contact the data protection authority of the country where they live.

What Happens to Your Data After You Close Your Account

Closing your account stops marketing and further play, but we keep certain records for as long as anti-money-laundering, tax and gambling regulations require, including identity documents, transaction history and records of responsible gambling actions such as self-exclusion. Data we have no obligation to keep is deleted or anonymised after the account is closed. Self-exclusion records are retained so a self-excluded player cannot open a new account and get around the exclusion.

How to Send a Data Request

Email [email protected] with the subject line Data Request and say whether you want access, correction, deletion, restriction, objection or portability. Write from the email address on your account and state the account details we need to find it. We confirm receipt and reply after we have verified your identity, and where we cannot act on a request in full, we explain why.